Please note that we have many products on our website and could not possibly hold all of these in stock.  Please contact us first if you need to know whether or not an item is in stock, if it is required urgently

Free Delivery:

All orders over £300 will have free UK mainland delivery automatically applied.

Delivery Timescale for items that are in stock:

Delivery time frame will be approximately 2 – 14 working days for items that are in stock.
Once the item is ready to be dispatched we will contact you to arrange a convenient day for delivery, as a signature is always required.
We will always try to deliver your items as quickly as we can and you may receive some items seperately.

Delivery Timescale for items that are note in stock:

Delivery time frame will be approximately 4 – 16 weeks for items that are not in stock.
Once the item is ready to be dispatched we will contact you to arrange a convenient day for delivery, as a signature is always required.
We will always try to deliver your items as quickly as we can and you may receive some items seperately.

You will be contacted via email with an update on your order within 72 working hours. We will continue with follow up emails on the progress of your order as we receive your items in stock.

We offer the following types of delivery:

  1. We offer our own delivery service within a 20 mile radius to our offices based in Wokingham, Berkshire.
  2. Some deliveries will be direct from the manufacturer.
  3. DPD courier service.

Within the terms of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 all deliveries should be inspected at your earliest opportunity and any returns of unsuitable items to be reported to us within 14 days after the goods come into physical possession.
If the contract is a sales contract under which multiple goods are ordered by the consumer in one order but some are delivered on different days, the cancellation period ends at the end of 14 days after the day on which the last of the goods come into the physical possession of.

The Customer is asked to examine as soon as reasonably possible after delivery and notify HBT Renovations Ltd of any fault or damage as soon as reasonably possible and we will arrange a collection for the damaged items or goods that do not conform to contract, including; faulty, not as described, not as sample or not as model.

If returning a product back to HBT please use a postage service that is trackable and insured to protect yourself in case of loss or damage, with a courier service that will let us inspect the goods before accepting them into our warehouse.

Coffee Machines and Tea products are non returnable.

If using our bespoke service and the item is cancelled, then a 20% restocking fee will apply.

As a reputable, honest and respected company, HBT Renovations Ltd adhere with health and safety requirements.

For large items such as Beds or cabinets that require a two man delivery there will be a charge of £100.00 if a customer is unable to take delivery on the agreed pre-arranged delivery date.
There will also be a £100 charge if a customer is unable to take delivery due to access restrictions.

As a respected and honest company, HBT Renovations Ltd remain in line with health and safety requirements – and due to the prevailing culture of litigation we have to point out that we will NOT be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property.
Once you or a person on your behalf has signed the delivery paperwork we shall, in NO event, will we be held responsible for any damage to either your property or goods delivered.

If you wish to make a return please email us your request and reason for return to [email protected] where we will respond within 24 hours.